The last 10 days of activity history will show.Go to Settings Home/Away Assist, then scroll down to the bottom and select Activity history.For example, you might move a device that senses too much activity, or turn off motion sensing for that device using the app.Once you know what caused your home to switch incorrectly, you can try to prevent it in the future.Phone location 9:35 am,” which means that your home automatically switched out of Away because someone arrived with their phone.For example, you might find “Switched to Home.Check times you think that your home switched incorrectly.Tap on a day to find activity events that caused switching to Home or Away for that day.On the home screen, go to the Feed Recent Events Go to history, then look for “Home & Away” events.
Select the Home app or Nest app from the list and check that it can use cellular, Wi-Fi and GPS data, and send notifications.Ī quick look in the app can tell you why and when your home switched between Home and Away, and give you some guidance on what to troubleshoot. Usually, there will be a list of all installed apps somewhere in your phone’s Settings menu. Check the Home app’s or Nest app’s notifications and data permissions in your phone’s OS Settings.
If you’re in an area that has a weak cellular signal, your home may not know you’ve left, but your home should switch to Away when the signal gets better.If your phone is running very low on power, cellular data and Wi-Fi may have been automatically disabled to preserve the battery charge.Check that your phone isn’t in airplane mode.
It doesn’t continually track your location and is engineered to have a minimal impact on your phone’s battery charge. It only uses it to sync your phone’s location if it has been out of touch for 2 days. Note: Your home rarely needs to use GPS data to decide whether you’ve left or come home with your phone.
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